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Business Platforms

Custom software forthe work no off-the-shelf tool handles properly.

The process that lives in a spreadsheet, a shared inbox, and one person’s memory, turned into a system. HUREAL builds portals, dashboards, and web applications around the way your business actually works.

  • Built in your accounts, with every approval and exception recorded.
  • Where a standard platform fits, we say so and configure it instead.
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Operations/OverviewSample data

Your company

  • Overview
  • Inquiries
  • Approvals4
  • Customers
  • Quotes
  • Reports

Agents

  • Sales agent
  • Support agent
  • Reporting agent

Operations overview

This week, all channels

TodayThis weekMonth
Requests handled
312
Median first reply
11min
No manual handoff
68%
Waiting on a person
4items

Work by path

Mon to Sun
020406080 MonTueWedThuFriSatSun
AutomatedPrepared, then approvedDecided by a person

Needs attention

3 open

  • Pricing exceptionInquiry #2481, waiting on the sales lead

  • Supplier document missingPurchase request 5512, held before ERP entry

  • Low confidence answerSupport request 9183, escalated with context

Recent runs

Live
RunWorkflowPathStatusFinished
#2481Sales inquiryReviewAwaiting approval09:41
#2480Support requestAutomatedCompleted09:38
#2479Supplier documentAutomatedCompleted09:31
#2478Volume requestPersonEscalated09:22
#2477Morning briefAutomatedDelivered09:00
Illustrative operations dashboard with sample data: requests handled this week, median first reply time, the share handled with no manual handoff, and four items waiting on a person.
portal.yourcompany.caSample data
Your company

Good morning

Clinic group, Alberta. Account C-2204.

New request

Booking BK-1190

Equipment service, 3 rooms

In production
  1. Received
  2. Confirmed
  3. In production
  4. Shipped
  5. Delivered

Estimated ship ThursdayCarrier Assigned at dispatchQuestions Your account team

Ask about your account

Assistant

Can we add 20 more of the 3/4 in valves to this order?

Yes, 20 more are in stock. Adding them changes the order, so I have sent the change to your account team to approve.Answered from your order and live stock

Ask a questionSend

Documents

4
  • Signed quote #2481PDF, signed Tuesday
  • Order confirmationPDF
  • Product spec sheets3 files
  • InvoiceAvailable at shipment
Illustrative customer portal with sample data: an order in production with its progress, a question answered from the customer's own order and live stock with the change sent for approval, and the account's documents.

Sounds familiar?

  • “Customers phone us all day for things they could look up themselves.”

  • “The Monday report takes most of Monday.”

  • “One person knows how our quoting process really works.”

What we build here.

All three sit under Web Applications and Portals.

  • Custom web applications

    Quoting, approvals, and multi-step workflows that run on email today, built into one system with the rules and the exceptions.

  • Customer portals and booking

    Customers see their orders, documents, and invoices, and book against real availability, at nine at night.

  • Dashboards and reporting

    One screen per audience, pulled from the systems you already run, with the exceptions first.

The workbecomes visible.

Every step, approval, and exception is recorded where the people who need it can see it. Customers answer their own questions. Leadership sees the exceptions before the meeting.

Operations/ExceptionsSample data

Your company

  • Overview
  • Inquiries
  • Approvals4
  • Customers
  • Quotes
  • Reports

Agents

  • Sales agent
  • Support agent
  • Reporting agent

Before the Monday meeting

Exceptions first, then everything that ran

TodayThis weekMonth

Needs attention

3 open

  • Pricing exceptionInquiry #2481, waiting on the sales lead

  • Supplier document missingPurchase request 5512, held before ERP entry

  • Low confidence answerSupport request 9183, escalated with context

Recent runs

Live
RunWorkflowPathStatusFinished
#2481Sales inquiryReviewAwaiting approval09:41
#2480Support requestAutomatedCompleted09:38
#2479Supplier documentAutomatedCompleted09:31
#2478Volume requestPersonEscalated09:22
#2477Morning briefAutomatedDelivered09:00
Illustrative dashboard with sample data, open on its exceptions view: three items that need a person, each with what it is waiting on, above a log of recent runs and their status.