What is allowed to interrupt somebody
Agreed before launch, changed by your team without a release.
-
The order shippedSends
To the person who placed it, once, at the moment it leaves. It is the message people say they want, and the only one nobody switches off.
On -
The job was assignedSends
To the crew member it was assigned to, in working hours only, and it does not fire again if they are already in the app.
On -
The thing they reorder is backSends
To people who have ordered it before, at most once a month, and switchable off in two taps inside the app.
On -
We have not seen you in a whileNever sends
Held. It is a message about our interests rather than theirs, and it is the one that gets an app's notifications turned off for good.
Held -
A promotion, to everybodyNever sends
Held unless somebody asked for it. Commercial messages carry consent rules and an unsubscribe, and the app is not a way around either.
Held

